Help when you need it
World-class Customer Support is just the beginning.
Key stats
7 day
support from our team
<1 hour
Average response time
99%
Customer satisfaction
120+
Self help resources
7 Day Support
Get your questions answered by one of our incredible support specialists. With 24-hour support during the week we’ll answer your questions in less than 1 hour, and enterprise customers have access to the live chat. We're also around to help you out on weekends.
Self-serve at your own pace
Our Qwilr Knowledge Base has over 120 articles to help guide you through your journey, from getting started, through to integrating with your CRM and so much more.
View guides
We work where you do
Qwilr’s customer support team is spread out across the globe to ensure you get fast responses when you need it most.
What our customers say
“Legendary service”
Jarrod Macfarlane
“very helpful and patient”
Max Steidle
“Mary was able to provide me with a workaround for a task I was trying to carry out. She was prompt to respond to my queries and provided very useful information.”
Jonathan Sklar
“Excellent help. Fast and efficient. Mary is a credit to Qwilr!!”
Tom Steward
“She's a tenacious problem solver! Thank you!”
Clay Biddle
“Amazing support!”
Andrew Cox
“Very quick to answer and provided more in-depth content to review if needed. Thank you!”
Joe Wilkins
“Exceptional support... Just started using your product & can say I'm extremely happy I chose you over other providers :)”
James
“Great help, fast and efficient :)”
Nancy Condoluci
“Really quick, friendly and helpful!”
Jack Bocock
“10/10 service, fast solutions to weird problems”
Conney Sjöberg
“Fast, efficient Support.”
Dan Duffy
“The best customer service on the planet. Give this man a promotion”
Trav White
“Amazing how quickly he resolved my issue.”
Jack Behar
“Customer service sells products... and Autumn just sold me on Qwilr. Thank you!”
Mac Stockdale
“Steven understood exactly what I needed in the fastest and most efficient way possible. I am glad he is on your team, promote him so he can spread his magic with the team! Thanks, Steven K.!”
Edgar Carbajal
“She was very helpful and answered my questions efficiently and accurately!”
Bridgett Kiefer
“Awesome - got exactly what I needed in no time. Ariel rocks”
Ian Gutwinski
“Awesome, fast, and on point. Everything you want from support.”
Daniel Mitchell
Frequently asked questions
Within your Qwilr account, click the help button in the bottom right corner to view our guides and speak with the team. You can also email help@qwilr.com at any time!
All customers, including our trial customers, can email and speak to our Customer Support at no added cost! You also get access to our extensive knowledge base too, making your Qwilr experience simplified and easy.
You should provide as much detail as you can when reaching out to the team, especially if you believe you’ve found a bug. If you want us to access your account to check anything - we need written permission to do that, so feel free to let us know in your initial email if that’s okay!
Qwilr Support is email or chat based (depending on your plan, all plans include email support). For an additional fee, our team can run a call with you - however we find most queries can be easily answered through emails.
When you sign up to Qwilr, you’ll immediately get a free 14-day trial of our Enterprise plan, with unrestricted access to try all of our features. No contract or credit card details needed. Before your trial ends, you can choose to continue on the Enterprise plan or choose another option. Once the trial expires, your Qwilr Pages will still be live for 30 days, but you will no longer have access to your account.
You can view our plan comparison here: https://qwilr.com/pricing/ - but in short, our Enterprise plans offer everything our Business plan does, with the addition of a dedicated Customer Success Manager (for 10+ seats), team permissions, access to our Salesforce integration, Chat with our Support team (as opposed to email only), custom fonts, the ability to remove Qwilr badges from your pages, and more.
Yes! Speak to our Support Team if you’d like to upgrade from Business to Enterprise.
If you choose to subscribe to our Business Plan and pay Annually, you’ll get access to Qwilr at a discounted price. All Enterprise customers are billed annually. If you want a multiyear subscription, reach out to the team to chat with them!
You can cancel your plan anytime. If you decide to cancel, your Qwilr Pages will be turned off, and you’ll will no longer have access to your account. If you’re on an annual subscription, you’ll need to pay the remainder of your subscription.
Yes! Get in touch, and we'll help you out.