Chapter 4

The conclusion of a sales presentation often presents a unique challenge, even for seasoned professionals. It's that final moment where you need to seal the deal, yet it can be the hardest part to get right.

The final moments are so crucial and a weak close can unravel even the strongest narrative. Let's explore the tactics that will make your closing moments not just an end but a new beginning…

10 Tips on how to end a sales presentation

a poster showing top tips on how to end sales presentations

1. Craft a clear, compelling call to action

Don’t leave your audience guessing what comes next. Your closing should include a strong, clear call to action. Whether it's requesting a follow-up meeting or inviting them to try a demo, make your next steps impossible to miss.

A powerful CTA isn’t just about telling your potential customers what to do next; it’s about making them want to do it. Frame it in a way that highlights the benefits they’ll gain by taking that step. For instance, “Schedule a demo today to see how you can boost your sales by 20%.” Inject that sense of urgency.

Enhance your understanding of crafting persuasive CTAs with our Complete Guide to Complex Selling 2024 and using top proposal templates.

2. End with a memorable story

Cap your presentation template with a compelling story that relates to your key message. Whether it's a case study or a personal success story, make it relevant and inspiring. Stories are not just entertaining; they make your pitch memorable and relatable, ensuring your message sticks long after you've left the room.

Share a narrative that illustrates the real-world impact of your solution. This could be a client's success story or an anecdote from your own experience that highlights your product's value. Make sure it's authentic and resonates with your audience's challenges.

3. Reinforce key benefits

Before you close, reiterate the main benefits of your solution. Summarize the top three benefits of your product or service in a way that's easy to remember. For example, “Our solution saves you time, reduces costs, and improves efficiency.” This concise recap reinforces why your offering is the best choice.

This sales presentation technique, known as the "rule of threes," helps cement these benefits in your audience’s memory. Think “Friends, Romans, Countryman,” “Stop, Look and Listen,” and “The Good, The Bad, and The Ugly”! It’s a literary device that can transform the ordinary into something more memorable and emotive. Plus, highlighting the advantages at the end keeps the critical points fresh in their minds as they consider your proposal.

4. Encourage questions

This is a game-changer for boosting engagement and directly addressing any uncertainties. When you invite questions, you’re not just showing confidence in your offer—you’re making the whole interaction personal. It’s like saying, “Hey, I’m here for you. What do you need?”

Encouraging questions is a clear signal you value your audience’s input and are ready for a two-way conversation. So, here’s the pro tip: anticipate what they might ask. Have those clear, concise answers ready. This way, you can transform a passive audience into active participants. Plus, it gives you the perfect opportunity to reinforce your key messages. It’s all about turning that engagement into a powerful dialogue that benefits everyone.

5. Use visuals to recap key points

A well-designed outline including a summary slide with visuals can make your key points more memorable. Use infographics, charts, or images to represent the main benefits and takeaways visually. These aids help reinforce your message and keep your audience engaged.

For example, a pie chart showing the cost savings or an infographic illustrating the process improvements can drive home your points more effectively than words alone. Ensure your visuals are clear, relevant, and aligned with your overall message.

For example, we’d end off our sales presentation with an impactful visual like this:

a graphic showing the time to implement a project

6. Personalize your closing

Personalization can make your closing remarks resonate more deeply with your audience. Refer back to specific points of interest or concerns raised during the presentation or the questions. This shows that you’ve been listening and are addressing their unique needs.

For instance, “As we discussed, your team is looking for ways to streamline operations. Our solution addresses this by…” Personalizing your closing makes your audience feel valued and understood, increasing the likelihood of a positive response.

Want more helpful tips here? Read our expert insights on the sales process, effective sales meetings, and achieving sales excellence.

7. Deliver a memorable closing quote

Cap off your presentation with a memorable quote that aligns with your message. This could be an inspirational saying from a notable figure or an impactful statement that sums up the value of your proposal. Quotes can elevate the perceived wisdom of your presentation and make your final words linger in the minds of your audience. (Oh, and think Henry Ford or Neil Rackham here, not Lady Gaga…)

8. Recap with a powerful summary

Before you leave the floor, offer a succinct summary slide that encapsulates the key benefits of your proposal. This reinforces your points and helps retention, ensuring your audience walks away with a clear understanding of your message. This tactic is particularly effective in detailed or technical presentations where you've covered a lot of information.

9. Encourage reflective thinking

End your presentation by inviting your audience to reflect on how your solution can be integrated into their strategies or solve their specific problems. This encourages a deeper engagement with your content, moving the conversation from passive reception to active contemplation- critical in complex decision-making scenarios.

10. Highlight the next steps

Clearly outlining the next steps at the end of your presentation guides your audience on what to do next. This might include scheduling a follow-up meeting, signing up for a trial, or downloading additional resources. Providing a clear path forward ensures your audience knows exactly how to proceed and keeps the momentum going.

How to successfully follow up a sales presentation

You and your team just delivered an excellent sales presentation. What next? Chances are, by the time you wrap, you want your prospect to be totally on board and excited to kickstart your business relationship together.

But that isn’t all that common, most teams need time to debrief and discuss what they heard, especially if they’re meeting with multiple potential vendors. Let’s look at some of the ways to successfully follow up on a sales presentation (without overdoing it)

Send a follow-up email

With a well-done sales presentation, you’ve got a foot in the door, so leverage this opportunity to the fullest!

Firstly, send your prospect a thank you email with a recap of the key points discussed in the presentation. Ensure you have a clear call to action in the follow-up email so they know what to do next. There’s a high possibility that you may have to follow up through email a couple of times (or even with a few phone calls or Zoom meetings) before the prospect finally signs the contract.

When following up, you want to honor the timelines shared by the prospect. Don't call them every day if they say they need a week to finish conducting meetings and reviewing proposals. Follow up again if you haven’t heard from them in a week.

Provide value with each interaction

Follow-up sales emails can often seem aggressive or even annoying. So, instead of following up for the sake of following up, you want to provide value with each interaction. This can be done in a couple of ways.

  • Ask prospects how they’re progressing with the key challenges discussed in the sales presentation
  • Share an article or resource that may help them in their role. Tell them what you took away from reading the piece and see if they’ll share their thoughts with you
  • Watch for any news about your prospects or their company. Send congratulatory messages for things like promotions, anniversaries, or closing a round of funding.

Remembering little things can strengthen the relationship and make the follow-up process seem less aggressive.

Surprise them with a value offer

Providing a special deal to prospects may seem like a no-brainer, and it’s very tempting to offer discounts to get the customers in the funnel; however, this strategy isn’t ideal as it makes your business look untrustworthy, projects a lack of confidence and may seem like ​​you don't have faith in your own product or service.

So what value offer can you provide your customers instead? You can offer them early payments or pre-payment, incentive or referral discounts, a bundle deal, or even additional services in lieu of a product, such as priority customer service, etc.

Pick up the phone

Most decision-makers have full inboxes and competing priorities, and even though they want to respond in time, know that responding to sales emails is often a low-priority task. If you aren’t getting any response, it may be time to pick up the phone and see if they have any further questions and if they are still keen on moving forward.

Again it’s all about the balance, and while it’s a sure-shot way to know whether the deal is worth pursuing, don’t overdo it. If you call a prospect ten times in two days, they’ll probably turn you down even if they were interested because of the sheer annoyance.

To avoid this, it’s worth checking if your CRM has the capabilities to add follow-up emails and calls in your sequence. This way, you can make a more data-informed decision about when and how to follow up.

Don’t give up on the follow-up

Did you know that 80% of sales require five follow-ups after the meeting, yet 44% of sales reps give up after one follow-up? So if you haven’t gotten a response, stay patient and don’t give up.

If you still haven’t heard from them, chances are that they aren’t interested, and it’s time to stop your sequence or manual follow-up process. After all, you can’t follow up forever!